Batch Apex reminder engine with email and SMS notifications for a healthcare services network partner portal.
Salesforce Developer · Healthcare portal program
Challenge
High no-show rates for scheduled appointments across thousands of patient records, impacting utilization and care continuity.
Solution
Built an automated reminder engine using Batch Apex and scheduled jobs with multi-channel email and external SMS API notifications, configurable timing, retry logic for failed sends, and a logging framework for auditability.
A healthcare network needed reliable appointment reminders at scale — without manual outreach or brittle one-off integrations.
I implemented a Batch Apex and scheduled job framework that sends multi-channel notifications with configurable lead times, retries on failure, and full logging for compliance review.
The solution integrated with an Experience Cloud partner portal and external SMS APIs while respecting opt-out and timing rules.
Results
Significantly reduced missed appointments; scaled reliably to thousands of records with configurable reminder windows.
- Significant reduction in missed appointments
- Reliable processing for thousands of records
- 90% partner adoption within 60 days of launch
- Referral processing time cut by 50%
Key Deliverables
- Batch Apex reminder engine with scheduled jobs
- Multi-channel email and SMS API integration
- Configurable timing, retry, and logging framework
- Experience Cloud portal enhancements for referral management
- Monitoring and audit trails for notification delivery
Technologies Used
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